Return Policy & Refund
If you are unhappy with your IBRIGHT purchase for any reason, you can return it for a refund within our 30-day return period. The return period starts when the item has been delivered. Before returning, we suggest contacting our Customer Support team via email at email@example.com or call us at (909) 296-0087 in order for us to best assist you with your return. Once the item has been delivered back to our warehouse, we will issue a refund back to the original form of payment. The processing time may take 5-7 Business Days, if after that period your refund has not been received, please contact your bank to confirm transaction is not on hold before reaching out to us.
Customer & Technical Support
Here at IBRIGHT we offer Customer & Tech Support Monday – Friday 8am – 4:30pm PST. For order status, please contact us via email at firstname.lastname@example.org or call us at (909) 296-0087. Please provide us with your order number & a quick summary of your inquiry.
Most orders will ship out same day if orders are placed by 2PM PST, tracking should be available the same night or the morning after. We ship FedEx Ground & UPS Standard, for delivery status please search your tracking number on carrier website. Once the order has shipped out from our warehouse, please contact the carrier if there are any address changes needed to be made. If package showed delivered but you have not received your order, please contact us so we can reach out to the carrier to investigate internally. We will issue a replacement once investigation has been completed from the carriers’ end.
Please note, during holiday periods, shipments may be delayed due to the high volume of orders being processed & shipped.
What to do if the Item Arrives Damaged?
1. Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away.
2. Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery.
3. If you find concealed damage, save the carton and packaging material. Call our customer service department immediately at (909) 296-0087.
Do I Need an RMA to Return a Product?
A Return Authorization Number (RMA) is required for ALL returns. A restocking fee will be applied to any order returned without an RMA number.
About IBRIGHT Customer Service:
Customer Service Department Hours of Operation: Monday-Friday 8:30am ~ 4:30pm PST.
Please note that during peak periods you may be required to leave a message. All emails and messages will be returned ASAP.
Cancellation Policy: We do not cancel orders Pre-ship at this time. Our goal is to ship orders as soon as possible, our system is set-up to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including the return fee, our shipping costs and a 25% restocking fee.
Freight & Shipping Charge Policy: All items sold by IBRIGHT have a set shipping charge based on items weight. Most items ordered from IBRIGHT are shipped via UPS or FedEx. Extra heavy items will be shipped via courier or Truck Freight and may take some extra time to arrive. Please allow at least 1-2 weeks for all Heavy/Bulk items to ship. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments. Many of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping and being shipped to the continental United States.