SUPPORT

WARRANTY

IBRIGHT warranty policy offers up to 5-year on most items. Registering your product will automatically add in an
additional year of warranty. Please register by clicking here.

RETURN POLICY

If you are unhappy with your IBRIGHT purchase for any reason, you can return it for a refund within our 30-day return period.
The return period starts when the item has been delivered.
Privacy Policy:

In order to receive proper credit on your return, please contact us for an RMA. 
Once you receive an RMA all items must be returned within 30 days of receiving your order. 
We do not accept returns after 30 days. 
If the package is refused or returned without our issuing of an RMA or without the RMA # on it, a restocking fee will be applied. 
We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted.

Return Policy:

If you are unhappy with your iBRIGHT purchase for any reason, you can return it for a refund within our 30-day return period. 
The return period starts when the item has been delivered. 
Before returning, we suggest contacting our Customer Support team via email at info@goibright.com
in order for us to best assist you with your return. 
Once the item has been delivered back to our warehouse, we will issue a refund back to the original form of payment. 
The processing time may take 5-7 Business Days, if after that period your refund has not been received, 
please contact your bank to confirm transaction is not on hold before reaching out to us.

SHIPPING

Most orders will ship out the same day if orders are placed by 2PM PST, tracking should be available the same night or the
next morning. We ship FedEx Ground & UPS Standard.
Shipping:

Most orders will ship out same day if orders are placed by 2PM PST, tracking should be available the same night or the morning after. 
We ship FedEx Ground & UPS Standard, for delivery status please search your tracking number on carrier website. 
Once the order has shipped out from our warehouse, please contact the carrier if there are any address changes needed to be made. 
If package showed delivered but you have not received your order, please contact us so we can reach out to the carrier to investigate internally.
We will issue a replacement once investigation has been completed from the carriers’ end.

Please note, during holiday periods, shipments may be delayed due to the high volume of orders being processed & shipped.

IBRIGHT SMART APP

Find user manuals and IBRIGHT Smart App download links for our
IBRIGHT Smart Products.
IBRIGHT Smart App
iBright User Guide
Download the IBRIGHT User Manual