Device management and control
How do I share my device? >>Learn More
Why can't I remotely control the device with 4G enabled on the phone? >>Learn More
If a device is reset, can the mobile phone connected to the device before resetting still control the device? >>Learn More
After I have configured a device on my app, can I control this device on other phones at the same time? >>Learn More
Why can't the music in Kugou playlist be displayed in the Bluetooth music playlist? >>Learn More
Why can't I control my Zigbee device after it has been successfully connected? >>Learn More
Can I still control my Bluetooth mesh device that has been moved to another location in my mobile phone app? >>Learn More
I have used a Bluetooth mesh gateway, but why does my Bluetooth mesh device does not execute commands? >>Learn More
Do I have to re-configure Bluetooth mesh devices if I change to a different mobile phone? >>Learn More
Why can't I manually control the device with a physical switch? >>Learn More
Can I control a socket to turn an air conditioner on or off and adjust the temperature? >>Learn More
What is the longest distance allowed for the app to control bluetooth device? >>Learn More
What does "Add to Home Screen" mean? >>Learn More
Why the device can be controlled in the same network but can not be controlled in different networks? >>Learn More
Can I achieve the remote control of Bluetooth Mesh device? >>Learn More
Can I control multiple devices in my app? >>Learn More
Is there any regional restrictions when remotely control the device? >>Learn More
What should I do if the app fails to control the device? >>Learn More
Can I control smart device when not at home? >>Learn More
How can I use the voice function of the app? >>Learn More
Does the phone have to be controlled under the same network (Wi-Fi) as the device? >>Learn More
Why do some automatic scenes change to common intelligent scenes? >>Learn More
Can I set a time period for automation? >>Learn More
How to create a scene with the light bulb turned off at sunrise and lit up at sunset? >>Learn More
How to set smart scenes? >>Learn More
Why does the scene function fail to execute? >>Learn More
If the network is disconnected, can the linkage of a ZigBee device be executed?>>Learn More
Can the scene function do other things besides turning on/off several intelligent lights? >>Learn More
How is the scenario trigger mechanism implemented? For example, how is the function of turning lights off when the outdoor temperature is higher than 0°C implemented? >>Learn More
Why can a smart scene be executed only once? >>Learn More
Why the automation fails to execute when setting PM2.5, weather, environmental factors, etc. as trigger conditions? >>Learn More
Is there a limit to the number of scenarios in the app? >>Learn More
How many 'triggers' can I add in one automation? >>Learn More
How many characters can I enter a 'automation name'? >>Learn More
How many characters can I enter a 'scenario name'? >>Learn More
How many 'actions' can I add in one scenario? >>Learn More
How many 'scenario' can I add in one family? >>Learn More
How many 'automation' can I add in one family? >>Learn More
How many 'actions' can I add in one automation? >>Learn More
How to connect a smart light bulb to multiple mobile apps? >>Learn More
Why can't I share device with others? >>Learn More
Do the registered accounts that belong to different countries/regions support device sharing? >>Learn More
After sharing my device to family members, do I need to re-share it when adding a new device? >>Learn More
Can I share devices with both iOS and Android accounts? >>Learn More
Is there a limit to the number of devices sharing with others in the app? >>Learn More
How many gruops can added in the app? >>Learn More
How many 'devices' can I add in one group? >>Learn More
How to achieve group control of multiple devices of the same model? >>Learn More
How many characters can I enter a 'group name'? >>Learn More
What if the device in the group cannot be edited? >>Learn More
Why can't my device create a group？ >>Learn More
Why can't I find my device in widgets? >>Learn More
How do I add widget? >>Learn More
Which are minimum and maximum time for App widgets alignment outside WLAN? >>Learn More
Which are minimum and maximum time for App widget status alignment in WLAN with internet connectivity? >>Learn More
Is the status of app widgets in a LAN updated in real time? >>Learn More
Why are app widgets that were added not displayed on the home screen of my mobile phone? >>Learn More
Is there a limit to the number of added family members? >>Learn More
Will the previous home devices be synchronized at new home? >>Learn More
Will the family information be cleared after the family is deleted? >>Learn More
If I have created two families using my account, to which one will the devices shared by others belong? >>Learn More
What are the different permissions for common family members and family administrators? >>Learn More
How many administrators can I set? >>Learn More
The positioning function on the app is inaccurate. Can I reset the positioning? >>Learn More
How can I add family members? >>Learn More
How do I use the home management function? >>Learn More
How many 'families' can I add? >>Learn More
How many 'rooms' can I add? >>Learn More
How many 'groups' can I add in one family? >>Learn More
How many 'devices' can I add in one family? >>Learn More
How many 'devices' can I add in one room? >>Learn More
How many characters can I enter a 'room name'? >>Learn More
How many characters can I enter a 'family name'? >>Learn More
How many characters can I enter a 'family member name'? >>Learn More