If the device has been successfully connected to the network, ensure that the device keeps in the same network environment. When you leave home, you can use the our App to remotely control the device (App can monitor whether the device is in the normal connection state, and ensure that the device is in the normal online state).
If you can't control your device when not at home,it may be that the device and the mobile phone are connected in the same local area network, but not connected to the network (Ethernet, generally it can also be called extranet).
1. Please put the mobile phone next to the device, and then connect the same Wi-Fi as the device, try to open the web page to see if it can be opened, to determine whether Wi-Fi can connect to the network;
2. If you cannot access the network, it is recommended to restart the router.